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| TRAINING |
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| We simulate a work environment twice as demanding as
the real floor during the training session. Apart from training on
actual process and application systems, knowledge agents are trained on
domestic customs of the international clients and their customers. |
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| FEATURES |
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| P |
Conventional Instruction based Training
imparted by trained faculty (this includes building effective
interpersonal and communication skills as well as the domain
experts training on the actual business of the client) |
| P |
Computer based Simulated Learning |
| P |
Case Studies to improve business etiquette,
customer service skills, voice modulation and the Language (of
delivery) verbatim |
| P |
Role-playing (with actual scenarios,
including extreme cases) |
| P |
Use of interactive and web-based technologies |
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| 5D MODEL |
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| iCall’s training program makes use of its unique and
highly successful 5D methodology. 5D is a highly disciplined process
concentrating on developing and delivering near-perfect products and
services in accordance to our customer requirement |
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| Function |
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| DISCOVER |
Share and Collect |
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| DESIGN |
Plan and Create |
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| DELIVER |
Justify and Discuss |
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| DETERMINE |
Analyze and Evaluate |
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| DEVELOP |
Improve and Control |
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All recruits at iCall undergo an intensive
training program, where along with our core values, soft-skills
training and relevant process knowledge is imparted. In-house
customized training modules have also been developed for culture
sensitization, voice & accent training and client specific back
office training.
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Due emphasis is also given to continuous training
programs so that employees become fully trained and effective at all
times. iCall also help people evolve into better professionals by
not only training them on industry standard and client specific
programs but also on different functional areas of management and
other subjects of contemporary significance.
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