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| The TQC – Training, Quality, Compliance |
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| TQC functions as an independent body, ensuring Total
Quality Control of Training, Quality & Compliance issues across iCall. |
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| The primary objective of TQC is to ensure that
people, process and technology within the organization comply and
functions in accordance with the set procedures, quality benchmarks and
protocols; focused towards the vision, mission, goals and values of the
organization. |
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iCall’s TQC offers industry best practices and quality focused delivery
platform for clients to ensure highest possible operational flexibility,
quality, cost efficiency and optimization of business processes of its
clients by thoroughly understanding its client requirements. It leverages
technology by implementing risk mitigation & management strategies to offer
sustainable and stable services, ensuring data security of its clients &
their customers. |
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| The TQC is responsible for implementation and
maintenance of ISO 9001:2000 Quality Management System, Six Sigma,
training and development programmes, various quality initiatives,
compliance measures, periodic audits and other benchmarks, standards at
iCall. |
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| TQC at iCall rides on the credo of achieving the
highest level of performance by providing services through the right mix
of relevant technology and quality management thereby ensuring that
relevant laws and regulations are being met and also that a commitment
to information security exists at all levels throughout the
organization. |
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