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| Technology in Use |
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| Business continuity is a paramount client concern and
iCall monitors it at the highest level. Comprehensive Business
Continuity Plans are prepared for each client where generic and
client-specific risks are identified and mitigation strategies
developed. |
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| Data Setup |
Voice Setup |
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Multiplexer - Neura's ORCA GX21
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Servers - IBM's Netfinity X342, X345
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Routers - Cisco 2621
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Network switches - Nortel's Passport
1150
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Modem - RAD
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Desktops - IBM Netvista P4
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- Multiplexer - Neura's ORCA GX21
- PBX - Avaya Definity G3Si, Meridian 61C
- Predictive Dialer - Portal Connect, AMCAT
- CTI Server - Portal Connect, AMCAT
- Digital Voice Logger - Niceü Headsets - Plantronics
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| Software |
Hardware |
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Microsoft's Win 2K Advanced Server
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Microsoft's Win 2K Pro
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Email management tool –eShare
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Call management tool – Interactive
Intelligence
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Modem - RAD
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ACD Software – Elite, Symposium
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Network management tool - IBM
|
- SLA’s signed with each vendor for critical
equipments
- Vendors to service request in less than 4 hours
- Vendors to supply equipments with agreed timeframes
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| Telecom |
Power |
|
International Redundancy
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2 Points of Presence in the US
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Dedicated links to each of 2 hubs
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Each link sourced from different
Service Providers
Domestic Redundancy
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Last mile has fiber with copper as a
redundancy back up
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Currently routing both its links via
the Telecom Service Provider in Mumbai, India
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Working with the Service Provider to
route one link via a separate exchange at a different
location in
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Ensures that there is no single point
of failure anywhere between the iCall site and the
client site
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- The State Grid
- Power Generator Sets within the campus
- UPS systems installed within the campus
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