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| State-of-the-Art Facility |
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| iCall is headquartered in the
state-of-the-art GNFC Info Tower in Ahmedabad. Highlights of our
infrastructure includes: |
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| Back Office Services |
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Fully secured and networked capacity of
350 seats with 30,000+ sq. ft |
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Independent bays for each client, with
24x7 security |
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100% power back-up and redundant data and
telecommunications links |
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| OUR GOALS |
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The first and foremost goal of
our facilities is to provide a comfortable and
safe working environment for our employees. |
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Our second goal is to provide
facilities that encourage maximum productivity
and utilization. |
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Thirdly, we provide customer
contact and processing centers which are
visually pleasing to our customers. |
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Lastly, we seek to provide
facilities that have sufficient training rooms
and labs to encourage continued education and
training for our agents and managers. |
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| SECURITY |
| Access to our
facilities is manned 24x7 by security guards.
Guards visually (and in certain cases
physically) inspect the following upon entrance
into the premises: |
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Packages and bags |
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Laptops and technical equipment
(identify ownership) |
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Badge or identification as a CTC
bona fide employee |
| Security in the
Operational areas is supplemented by access
controls through a system of proximity card
readers and a central console for all access
area as well as constant monitoring through
multiple CCTVs. |
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“Our philosophy is
to build processing centers which meet or
exceed World Class standards” |
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