| 1 |
Process Migration |
| |
| P |
Process Migration and Program Management
Methodology. |
| P |
Highly experienced Process Migration teams. |
| P |
Phased Migration capability: |
| |
| - |
Phase 1: Understand the mission critical
components at client side. |
| - |
Phase 2: Run a pilot project at client end if
required. |
| - |
Phase 3: Migrate to Offshore Delivery Center. |
|
|
| 2 |
Disaster Recovery & Business Continuity |
| |
Our Business Continuity Plan (BCP) is geared
to meet all possible contingencies, be it operational,
infrastructure or unforeseen calamities. We have put in pace
foolproof contingency management solutions, which explore all
possible failure scenarios, assess its impact on business and
put in place appropriate controls to mitigate and manage risks,
in case of an emergency. Moreover, our security measures and
Disaster Recovery Systems ensure that the crisis does not happen
in the first place. |
| |
Our Unique Disaster Recovery Management
Methodology: |
| |
| P |
Identification of business-critical processes
and components. |
| P |
Risk Management and Business Impact analysis. |
| P |
Definition of Recovery Windows |
| P |
Mitigation plans: Disaster handling plan,
Contingency plan, and Business resumption plan. |
| P |
Testing and Knowledge Management |
| P |
Review and Optimization. |
|
| 3 |
Technology Reliability |
| |
Using reliable, state-of-the-art
technological platforms & the in-house ability to manage,
rectify & operate critical & non-critical technologies allows
iCall to provide a very stable a technology reliable platform to
run its clients operations & processes. |
