|
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| Reliable Technology Infrastructure |
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| Using reliable, state-of-the-art technological
platforms & in-house ability to manage, rectify & operate critical &
non-critical technologies allows iCall to provide a very stable
technologically reliable platform to run its clients operations &
processes. |
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| iCall is using the state-of-art technologies in
all its centers all over India. The hardware and the software these Call
Centers use have been sourced from leading companies such as HP, Dell,
Cisco, Avaya, 3COM, Amcat, Irish- to name a few. |
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| These delivery centers have deployed server-based
technology with open architecture- allowing iCall to seamlessly
integrate the call centers with its client's CRM software. |
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iCall uses technology from Industry leaders in the e-CRM marketplace.
Our partnership with these companies ensures that we are always using the
latest technology and that we have access to industry leading technical
support and consulting services. This also provides us access to a broad
range of products from E-mail response to instant messaging to
Voice-over-IP. |
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| Technology (ti_th.doc) |
| Network Redundancy (ti_th_nr.doc (df_nr.doc)) |
| Covering the Risks (ti_th_cr.doc) |
| Technology in Use (ti_th_tu.doc) |
| |
