Our consultants specialized in different domain
knowledge are highly educated and exceptionally experienced in the art
of setting up the knowledge base and the infrastructure. This allows us
to get a program up and running in a very short amount of time.
In some cases, we can implement your program in
minimum possible time. We have experts who will study your (client)
methodologies & transfer this knowledge base from your side to iCall
center.
Overall iCall India Process Migration Framework
Opportunity Identification :
Presents the Client with high-level outsourcing and
savings potential. iCall identifies outsourceable process that can be
examined further.
Solution Identification :
Based on Client go-ahead, explores identified areas in
greater detail. iCall presents to Client firm prices, savings and high
level design for the adapted process, ready to be transitioned to iCall.
Transition :
Thorough understanding of Client processes; designing
technology for the adapted process; baselining and identifying Client
CTQs. Process moved to iCall.
Service Delivery :
Day to Day operations of the process at iCall. Process
is monitored on the basis of Client defined CTQs.
Timing Weeks
Sample
questions/ activities
End products
- 4
–What is the size of the opportunity?
–Which activities should be remotely located?
–Estimated savings per annum
–Prioritized and phased list of services
- 12
–Which geographic location?
• Which country(s)?
• Which city?
–What business model—subsidiary, JV or
outsource?
–How should risks be managed?
–What organization structure and skills?
–What are the economics?
– If outsourcing
• Which partner?
• How best to manage?
–Robust business plan
–Change management and communications plan for
affected employees
>> 16
– If new operation:
• Complete legal approvals (e.g. incorporation)
• Establish physical infrastructure (e.g due
diligence of properties)
• Recruit and train operators (e.g. select
agency)
• Establish robust communications infrastructure
