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| Quality |
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| Quality has been the stepping stone for functional
management at iCall, influencing each stage of the client process. Our
detailed process management and strict adherence to international
quality standards ensures consistent service delivery to our clients and
their customers. |
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| Our quality function is a well-defined, formal system
that strives to build a culture of customer focus and continuous
improvement. Our quality program is built around the ISO 9001:2000 QMS
framework, which has been designed to eliminate defects in business
processes in order to work towards greater efficiency, productivity and
accuracy in tight turn around times. |
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We use proven improvement techniques like Six Sigma methodology for reducing
defects in business operations, which stress on continuous incremental
improvements in each stage of a business process, to identify and continue
to deliver process improvements for our clients. |
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| Our detailed process management and strict adherence to
international quality standards ensures consistent delivery and
unparalleled service. Our systems and people practices are designed to
empower our employees to innovate and excel in the domain of world-class
customer service. |
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Process optimization, quality lies at the apex of our value proposition to
our clients. iCall's quality focus has enabled it to consistently exceed
client SLA metrics, enhance production and quality and assist our clients in
realizing significant cost savings through process excellence. |
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