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| Outbound Voice-based Services |
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| iCall has got a robust infrastructure to manage
campaigns for our clients. We manage a broad range of outbound services
for clients across various industry segments. We have the expertise to
set up and manage large outbound contact center operations. Our agents
are proficient in handling the entire gamut of calls, ranging from
simple welcome calls to calls pertaining to surveys, verifications, lead
generation, collections, etc. |
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| Our outbound services include: |
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| Sales |
| Telemarketing services |
| Lead generation / qualification |
| Prospecting |
| Promoting new services or products |
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| Credit Management |
| Credit authorization |
| Credit verifications |
| Collections, etc |
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| Market Research |
| Research surveys |
| Opinion surveys, etc |
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| Verification Services |
| 3rd party verification service |
| Employment verification |
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| Our outbound contact center experts are up to date with
issues like real time management of the dialer. We absorb as much
learning as possible from your existing contact center, to ensure a
shorter learning curve for the basics of your operation. |
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| We are extremely strict about compliance measures and
understand its significance during outbound calling. Regular updates,
refresher training and tests are also conducted to ensure correct
understanding of compliance issues. All our outbound contact center
teams are educated about the legal parameters of telemarketing,
including their responsibility under the TCPA, the Telemarketing Sales
Rule and other laws applicable. |
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