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| Current Openings |
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| iCall is BPO/KPO service provider with clients in
North America, UK, Australia & Europe. We have developed expertise in
both providing assistance to current customers, as well as promoting
products and services to expand the offering to current customers. |
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| All full-time employees are eligible for benefits
including: life insurance, loyalty bonus, profit sharing, paid
vacations, and additional discounts at area vendors. In addition to
these tangible benefits, iCall offers an opportunity for our employees
to develop a career. |
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“We don’t offer a job, we offer a career” |
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| Process Associate (Night shift) |
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| Location : Ahmedabad |
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| Reports to : Team leader |
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| RESPONSIBILITIES |
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1. |
Resolve customer problems efficiently and
profitably for all products/services. |
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2. |
Ensure that customer requirements are met in
one call. |
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3. |
Manage and convince the customer to buy the
product/services. |
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4. |
Meet the customers needs and provide customer
satisfaction. |
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5. |
Meet business targets for both quantity and
quality. |
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| WORK EXPERIENCE & OTHER ABILITES REQUIRED: |
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1. |
Excellent verbal and written communication
skills. |
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2. |
Experience of 2years or more in sales process
would be desirable. |
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3. |
Experience in Field sales/Client relationship
management. |
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4. |
Experience in Business to Business (B2B)
sales will be an Advantage. |
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5. |
Experience in sales of Pharmaceutical
products are preferred. |
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6. |
Aggressive and enthusiastic towards sales
project. |
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7. |
Willingness to work in Night Shifts |
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8. |
Gender : Male / Female |
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9. |
Age: Above 18 yrs |
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| Process Associate (Technical Support
- Back Office) |
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| Location : Ahmedabad |
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| Reports to : Team leader |
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| RESPONSIBILITIES |
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|
1. |
Resolve customer problems efficiently and
profitably for all products/services. |
|
2. |
Ensure that customer requirements are met in
one call. |
|
3. |
Manage and convince the customer to buy the
product/services. |
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4. |
Meet the customers needs and provide customer
satisfaction. |
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| WORK EXPERIENCE & OTHER ABILITIES REQUIRED: |
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1. |
Experience in a voice based process would be
preferred. |
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2. |
Excellent customer service skills with good
voice and listening comprehension |
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3. |
Fluent in English and Hindi. |
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4. |
Must be disciplined, influencing and a team
player |
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5. |
Any graduate, ITI/Diploma/Engineering
background from Mechanical / Electrical would be preferable |
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Ready to work in 9.30 AM – 6.30 PM |
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Age: Above 18 yrs |
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Gender : Male / Female |
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| Quality Associate (Night
Shift) |
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| Location : Ahmedabad |
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| Reports to : Team leader |
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| RESPONSIBILITIES |
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1. |
Barging calls of the employees. |
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2. |
Giving feedbacks to the employees of their
call. |
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3. |
Meet targets for both quantity and quality. |
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4. |
Generating weekly reports. |
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| WORK EXPERIENCE & OTHER ABILITIES REQUIRED: |
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1. |
Excellent command over written & spoken
English and should be able to communicate in a convincing
manner. |
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2. |
Should possess analytical and problem solving
skills. |
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3. |
Good knowledge of MS Excel and MS office. |
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4. |
Should be good with process documentation and
process audit. |
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5. |
Should be graduate and experience in Quality
Assurance will be preferred. |
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6. |
Must be disciplined, influencing and a team
player |
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7. |
Ability to work in Night Shifts |
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8. |
Age: Above 18 yrs |
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9. |
Gender : Male / Female |
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US Mortgage - Loan Processing (Night Shift) |
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Location : Ahmedabad |
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Reports to : Team leader |
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SUMMARY OF RESPONSIBILITIES |
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1. |
Respond to inquiries, resolve problems and
obtain all necessary documentation required for the loan file. |
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2. |
Maintain status deliverables on entire
pipeline |
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3. |
Perform any additional duties/activities
assigned by management. |
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4. |
Meet crucial deadlines requested. |
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WORK EXPERIENCE & OTHER ABILITES REQUIRED:
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1. |
Excellent communication in English - both
written and verbal |
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2. |
Good with computers and internet |
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3. |
Good logical and analytical skills |
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4. |
Commerce background is preferred |
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5. |
Any kind of experience of US Mortgage for
minimum of 6 months |
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6. |
Experience of US loan processing is preferred |
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7. |
Should have an experience and should be
willing to work in night shift |
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Please come for interview between 11am – 8pm or send your resume to
Nitin.pathak@icallindia.net
, Kiran.recruit@icallindia.net |
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Site last updated on 03/09/2010 |
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