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| Quality Methodology |
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| Quality and continuous process improvement has been
the cornerstone of operational practice at iCall resulting in sustained
improvements. At iCall, process excellence is a scientific methodology
that brings holistic improvements. It deploys analytical tools, best
practice sharing and the employees' creative problem solving abilities. |
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| iCall’s operational processes follows the ISO
9001:2000 Quality Management System and Six Sigma methodologies. In
addition, we have comprehensive Knowledge Management solution
implemented across the organization for maximizing investments on
information. |
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| PDCA CYCLE |
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| Based on the established principles of Plan, Do,
Check, Act (PDCA) of ISO 9001:2000 QMS, iCall focuses on the top
management commitment to build human motivation in order to meet
business objectives. The PDCA Cycle ensures ongoing success for business
excellence through synergy of people, processes and technology. |
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| Function |
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| PLAN |
Develop and Establish |
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| DO |
Implement and Operate |
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| CHECK |
Monitor and Review |
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| ACT |
Maintain and Improve |
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iCall is a
great place for great people. We are constantly striving to set new
challenges for ourselves; to raise the bar for customer care; to be the
best. We believe the key to top quality customer care is having the right
people and we train ours to be the best |
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