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| IT Services |
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| We are a client-centered organization with a complete
portfolio of services. We understand our customers’ enterprise and its
direction, the complexities of their trade, their processes & operating
philosophy along with their priorities. We offer our customers high-end
solutions that are tailor-made for their business needs. |
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| At iCall, our Information Systems Professionals use
world-class tools and resources to research, design, and implement
innovative technology enabled solutions for our clients. We have the
expertise and experience in developing and design user-friendly
software’s and websites. |
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Together with commitment coupled with customer centric approach, what sets
us apart is: |
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Our Industry Solutions/Domain Expertise: Our conscious focus on a few
key domains has given us the ability to build real skills in each of them:
skills that encompass the entire gamut from design, development and
integration of applications to operating key processes. Our customers
benefit not just from our expertise but also from the rich experience iCall
has in these verticals. |
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| Architecture: Our unique competence is the
consolidation of multiple web-based systems into an integrated, scalable
enterprise platform, thereby drastically improving system robustness and
cost of ownership. |
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| Application Integration: Enterprise Application
Integration is the key to transforming the commonly found heterogeneous,
disconnected enterprise IT landscape into an integrated IT architecture
capable of delivering straight through processing and bringing business
value to enterprise operations, from Customer Relationship Management to
providing customers and staff with online access to the enterprise’s
services. |
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| Maintenance & Support: Many enterprises take a
piece-meal approach to outsourcing maintenance, support and
transformation services. Typically a single application is outsourced to
a vendor; and multiple vendors are enlisted for all the applications.
Substantial cost is associated with knowledge acquisition by the vendor.
Taking a longer time horizon, across the complete lifecycle of an
application, it is likely that different vendors will be engaged at
different times and each time, the vendor will pass on the cost of
knowledge acquisition to the client. Moreover, in most enterprises
applications are interrelated. Typically a single application interfaces
to at least 20 other applications. We at iCall provide as a single point
to address all the customer needs. |
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| Quality: Our processes are ISO 9001:2000
certified. This ensures efficient and value added delivery of
assignments to our customers. |
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| Growth: With over 800+ employees across software
solutions and BPO services, iCall is fast becoming the preferred
organization at top end schools. |
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