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| ISO 9001:2000 QMS |
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| iCall follows the standards of ISO 9001: 2000 QMS,
whilst maintaining the quality of work that has been appreciated and
recognized by our vast and diverse clientele. The standard provides a
systematic approach to quality through standard documentation procedures
and well laid and established guidelines for all functions involving
people, process and technology. |
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| ISO 9001:2000 QMS provides a strategic approach to
the management systems at iCall through policy and objective setting and
ensures that the organization understands and meets the requirements of
the customer. |
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The standard places emphasis on the involvement of staff in the
organizations systems resulting in improved communications between internal
departments and ensures that all employees are competent in their roles and
responsibilities within iCall. |
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| FUNCTIONS |
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| P |
Systemic Requirements Management |
| P |
Management Requirements Analysis |
| P |
Resource Requirements Management |
| P |
Realization Requirements |
| P |
Remedial Requirements |
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| iCall ensures that all the processes and subsequent
activities comply with the standards’ norms through effective process
mapping and believes in process driven systems rather than people
oriented which results in greater efficiency and streamlined processes. |
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| ISO 9001:2000 QMS ensures continuous improvement by
constantly assessing systems involving people, processes and technology,
and their effectiveness, that helps to keep iCall ahead of current
market activities and its customer’s requirements. |
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| iCall makes sure that by proper ISO 9001:2000 QMS
implementation and maintenance coupled with training and development of
its employees to achieve process optimization and holistic improvements.
iCall invests heavily into process reengineering and targets subsequent
reduction in costs through process improvements over a limited time
frame. |
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