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| Clients |
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| ICall has been privileged to have served some of the
most discerning firms in business today. We have strived to provide
customer service levels, which in many cases exceed our clients', own
internal contact center business performance. Whether it be call handle
times, quality scores, end user satisfaction, revenue generated per
hour, revenue generated per call, or email query response time, ICall
provides unparalleled results. |
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| iCall’s integrated approach is reflected in its
organization structure and service delivery model. The organization is
structured along business units, with both customer contact and
transaction processing included within each unit. This has allowed ICall
to bring its domain expertise to bear in a more focused manner on its
client’s processes. Our location gives us access to a diverse set of
qualified representatives, through which iCall is able to provide
high-quality, virtually scaleable solutions to any industry. |
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