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| Back-office Services & Management |
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| iCall offers a unique offshore solution delivery
model, has proven the ability to scale, world class infrastructure and
is a place where Quality is not just a parameter, its a way of working. |
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| Back Office Services |
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| iCall provides various back office services that
support its clients' businesses. This enables clients to concentrate on
their key business competencies, while iCall manages and operates the
back office processes that may not be their core activities, but still
are critical to their businesses. Our team consists of professionals
with significant experience in a wide range of back office processes and
is equipped with appropriate technology to ensure fast and accurate
response to the processing requirements. |
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| We have complete understanding of the rules and
regulatory framework prevailing in the major markets and have developed
processes to ensure compliance. We have institutionalized methodologies
and capability to automate processes to achieve higher productivity and
quality. |
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| iCall provides the following back office
services: |
| Database & order management |
| Application processing and management |
| Billing & Invoicing |
| Payment processing |
| Service warranty and spare management |
| Reconciliation |
| Data mining |
| Transaction Processing |
| Inventory Management |
| Retail Operations |
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iCall also conducts a consultative pre-migration exercise in consultation
with client as an integral part of its Migration / Transition process. This
involves reviewing existing processes, identifying candidates for offshore
outsourcing, adapting the processes for significant improvement in
productivity & quality and developing the offshore business model. |
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