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iCall India Private Limited is a Global Business Process outsourcing Services
Provider, with a focus on Offshore Services to Global Corporations including
Small Medium Enterprises and Fortune 1000 Companies. High levels of
operational expertise, strong customer orientation, a dedicated and highly
competent team of workers, coupled with a state-of-the-art offshore
infrastructure, gives iCall India the competitive edge to provide
comprehensive, end-to-end solutions to its diverse clientele. |
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| Our core competency lies in a razor sharp focus on
our customers' requirements, taking on highly challenging assignments,
using appropriate technologies (often, cutting edge technologies and
diverse domains) and executing them with a robust process methodology
(ISO 9001:2000 Certified). |
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| A strategic move for Adani-Vora ventures, iCall India
is a part of the corporate plan to set up a global delivery model for
meeting Call center, Order helpdesk and Back office outsourcing
requirements of global clients in the telecom, F&A & Retail space. |
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| Founded in 2001, iCall India employs hundreds of
service delivery associates handling millions of calls and transactions
for its global customers with absolute quality. The company has
representatives in US and Europe, providing its clients with necessary
local support. |
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| iCall India can be distinguished by three key
attributes: |
| Focused Approach. iCall India has successfully
developed and adhered to a strategy focused on selective industry and
functional segments. In doing so, we have established unparalleled
domain expertise that enables us to better serve our clients and to
differentiate the company within the BPO industry. |
| Operational excellence. iCall India runs critical
business operations for global corporations, increasing their profits by
combining high-quality services, state-of-the-art infrastructures and
the best know-how. We operate as partners in their enterprises. |
| Management expertise. The leadership team at iCall
India comprises professionals with outstanding and highly relevant
industry-specific, global corporate-management experience. With over 50
person years of experience in the off-shoring space, our executive team
deigns, operates and leads large and critical offshore programs for
several global corporations. |
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